Archive for the ‘glossary’ Category

Glossery of ADR Terms

May 16, 2009

The next few posts will all be highlighting a website I recently came across: Office of Quality Improvement & Office of Human Resource Development at Wisconsin University.

The list of common ADR (Alternative Dispute Resolution) terms will definitely help the ‘newbie’ to the ADR field. However, all you old veterans of the game, giving it a glance over will do no harm either.
And before someone says it, I will say it first- yes, I know some terms are not there. See the first sentence of the previous paragraph, no where did I say it is a complete list!
If you are thinking of terms that are not there, then this list is providing you another service- it is getting you creative mind working!

At the very least, it will help remind you to consider certain traits, topics, and procedures that hopefully prepare you for your next mediation or negotiation.

Below you will find a brief list of the terms. For a complete list, click [here] or the link at the bottom.

Emotional responses: Feelings curing a conflict, such as anger, fear, confusion, or elation; often contribute to behavioral and physical responses.

Empathy: The ability to put oneself in another person’s position and understand that point of view.

Ground rules: the rules of conduct that govern the interactions of group members; expectations regarding interpersonal behavior.

“I”-message: A technique for expressing one’s feelings assertively, without evaluating or blaming others; “I”-messages connect a feeling statement with the specific behaviors of another person and the consequences of those feelings and behaviors.

Impasse: A point at which conflicting parties feel “stuck” and no longer able to find effective solutions; often a normal phase of the conflict resolution process.

Procedural concerns: Issues that relate to the process by which a problem is addressed; one of three sets of concerns (along with substantive and psychological concerns) in conflict.

Psychological concerns: Issues that relate to the emotional well being of group members, such as safety, trust, integrity concerns; one of three sets of concerns (along with substantive and procedural concerns) in conflict.

Referent power: The power that one accrues from earning respect from others, generally associated with integrity and competence.

From the OHRD site [here]