Archive for the ‘Internet Dispute Resolution’ Category

Should Age Matter?

June 5, 2009

Explosion of Comments!
(updated 12:48pm with more comments)

Is it ok to ask for age specific facilitators? Over at the wonderful NY-DRC listserv hosted on the CUNY John Jay servers (see below on how to join the listserv), there has been many comments on the following request:

Hi all,

We’re looking for a few good facilitators for an event on June 18, 7 pm – 10 pm, at the JCC in Manhattan. Stipends of $30 are available for facilitators, $50 for out-of-towners, and the evening’s activities include an ending food and alcohol reception.

We need:

¡P Up to 15 experienced dialogue facilitators aged 21-35
¡P Comfortable with Jewish-Jewish dialogue on controversial topics
¡P Able to read facilitator instructions and dialogue model ahead of time
¡P Able to participate in a day-of facilitator orientation at 6 pm

The New Israel Fund, Makom/Jewish Agency, Encounter and 15 other cosponsors are producing “Love, Hate and the Jewish State: A Conversation on Social Justice and Israel.” This is a 90-minute dialogue between 100 Jews aged 21-35 on the topics of social justice and Israel. Some information is below, more at

To volunteer, please contact Ben Murane at the New Israel Fund,
Many thanks,

The Problem
Too often, Israel and social justice have represented unconnected, sometimes polar, options for involvement and activism for young Jews. American Jewish Israel activists are sometimes seen as parochial and particularistic and perhaps supportive of Israeli government policies that don’t mesh well with social justice concerns. American Jewish social justice activists are seen, often by themselves, as unwelcome within established Jewish settings and unconcerned about anti-Semitism and Israel.

Moreover, there is perceived dissonance between the idea and reality of a Jewish State and a commitment to liberalism and democracy. In short, there are many elephants in the room – unspoken and controversial topics that keep these two worlds apart.

Addressing the Challenge
Makom at the Jewish Agency for Israel, in partnership with the New Israel Fund, Encounter, and other co-sponsors, is interested in opening these questions up and pursuing a dialogue between the Israel and social justice worlds. Through a “town hall assembly” in New York, we intend to provide a truly open forum in which an honest, probing and meaningful conversation can take place.

Our desired outcomes are dialogue and conversation between participants concerning the complexities of the relationship between social justice and Israel. Among other goals, we hope to provide a portrait of the multi-vocal views of this age cohort to influence policy makers in the future.

The event will take place on Thursday June 18th, 2009 at the Jewish Community Center in Manhattan, and will bring together 100 young Jews (21-40) from the Jewish social justice communities. The central activity will be small group dialogues facilitated by professional facilitators, focusing on:

¡P What are the impediments to a relationship with social justice and Israel?
¡P To what degree are the two agendas in fact oppositional or not?
¡P Are there possibilities for integration and/or exchange between the two agendas?
— — ENCOUNTER HAS MOVED! OUR NEW ADDRESS AND FAX ARE:(our phone number, email, and website have remained the same)

There have been many comments, some have been posted below (names have been removed):

This offer of employment limited to facilitators aged 21-35 smacks of age discrimination, which we should not support.

I think we might want to consider this reaction very carefully.Peer mediation programs that are used in a variety of settings are based on the idea that it is benficial to have mediators who are of the same group as those in conflict. One part of group identification is often age related. Additionally, in community mediation, my experience is that it’s appropriate and beneficial to utilize mediators that represent the community that they serve in all it’s diversity. That may mean, that at different times, a program might select mediators from a particular group. There are undoubtedly other examples of this.We can certainly choose to look at this from a legal perspective but as a long time ADR practitioner I would suggest that it’s more appropriate to put this within the frame of our collaborative work.

It’s saddening that Ms. [name removed] sees the only alternative perspective as the legal one. I think she misses (or maybe dismisses) the point.

There is actually some research that is on point e.g. “Does It Matter if My Mediator Looks Like Me? The Impact of Racially matching Participants and Mediators” by Louri Charkoudian and Ellen Wayne in the Spring 2009 Dispute Resolution Magazine published by ABA-ADR. The results were complex but showed no disadvantage to parties that did not match the race of the mediator except when the mediator matched the other party. That issue of DR Mag focuses on race in DR and is co-edited by our own Maria Volpe and Marvin Johnson.

Another extensive mediator-matching study with more variables is currently in progress sponsored by Stanford University with data being collected with the assistance of the NYS OCA and Community Dispute Resolution Centers including Safe Horizon Mediation.

After the data are collected and analyzed, one of the local participants might present the results at a Roundtable with discussion of both the benefits, if any, of mediator similarity and discrimination. Perhaps [name removed] is reading this?

Hello, Friends,

The fact that the posting caused these reactions shows that the topic of neutral selection based on certain characteristics is controversial and needs to be discussed.

But speaking to this particular notice for right now, it said that the activity was a “dialogue between 100 Jews aged 21-35 on the topics of social justice and Israel ” and that they were seeking “experienced dialogue facilitators aged 21-35” who were “comfortable with Jewish-Jewish dialogue on controversial topics.”

I think it’s fair that the sponsors believe that facilitators in roughly the same generation as participants might have commonalities with them that could foster engagement. Furthermore, I thought the organization was remarkably sensitive in not requesting facilitators who were Jewish. Rather, they asked for people who have a comfort level with relevant Jewish topics.

To me, the more compelling discussion is the ethical response to a party who requests a particular kind of neutral – or requests not to have a particular kind of neutral – based on prejudice. This does not appear to me to be the case here, but clearly there’s room for discussion on the issue.

I’ve been reading the posts on this topic and am of so many different minds that I haven’t yet developed a firm point of view. I do know that I feel comfortable about my ability to meet the challenge of building trust regardless of how the parties self-identify or their initial assumptions about me as a 64 y.o. white woman.
That somewhat useless bit of information said, I think Judy makes an important point in the discussion and wonder how the parameters of this facilitator request differ from what is provided in peer mediation.

My first reaction to the original posting, and all of the previous comments, was, “As trained and experienced facilitators, our FIRST and PRIMARY responsibility is to create and ensure an environment, in which all participants feel safe enough to express themselves, candidly.” Of course, this may be easier said than done; and how do we effectively measure the “safeness” of the environment, “we think” we create. Hmmm!

While the pool of facilitators should reflect the population served; it is most important that each facilitator earns the trust of the participants–regardless of whether the facilitator shares the “same” or similar “demographic” characteristics. As professional facilitators of “assumption busting,” we need to be careful not to, also, ASSUME narrow or stereotypical constructs about the facilitator-group participants relationship.

I am an African American woman, I am very often asked to facilitate groups of people–in which there are NO African American participants. Such situations have even included–on several occasions–facilitating extremely sensitive, “difficult conversations” about feelings and beliefs about race and ethnicity, in which there were no African American participants. In many instances, the groups have invited me back, time and time again–so they must have felt safe. (Also, I routinely use anonymous evaluation forms, for feedback.) These opportunities have heightened my awareness about a facilitator’s responsibility to create a safe environment–in which participants can say WHATEVER is on their mind–without the fear or concern about being judged. These instances have also created opportunities for me to check-in with myself, about any “assum! ptions” or prejudices I might be feeling and projecting. It is important to give participants permission and opportunities to challenge our “objectivity.”

Recently, I facilitated a group of nearly 300 people, in another country, and there was NOT ONE black person present–although, there were other people of color. I do not know what the participants were expecting, of me, but I knew that I had to earn their trust and help them feel safe and comfortable. The outcome of the sessions were amazing! Participants experienced major “breakthroughs” and “revelations,” which they shared.

I’m letting it all hang out here–I am 63 years old, and yesterday, I was blessed to work with a group of high school students; and to “connect” with them, on so many dynamic levels–using music, artwork, game theory, collaborative brainstorming, candid discussions, and–most importantly–TRANSPARENCY! That is what I believe professional facilitators DO! (or should do.)

Intergenerational dynamics have become a special interest of mine; and I have been blessed to facilitate workshops on this topic for ACLEA (Int’l Assoc. of CLE Professional) and the 2008 ABA Annual Conference. I am pleased to be facilitating a workshop, entitled: Building Bridges Across the Great Intergenerational Divides: Opportunities for Intergenerational Collaboration…, at the June 25th Annual ACRGNY Conference.

One of the things I LOVE most about being a professional facilitator–especially of very “difficult conversations”–is that it challenges me, to be honest with myself and with others–in so many ways, and on so many levels. It challenges me to continuously learn and relearn.
So, perhaps we need to challenge our own assumptions and the assumptions of others, about our services. Isn’t it wonderful to be engaged in such dynamic work!

.. I am often asked how can I, a white-jewish 35 year old write a dissertation on and provide expertise on adolescent african american innner-city girls… I do it the way and the why of what you described.. More so, at 28 I was the youngest, jewish and white woman to ever teach at spelman college- a historical black womens college.. I was told by most of my students that I could and still do understand them more than most of their black professor.. I am still close with a cohort of 6 of them and it has been 5 years..I do a lot of diversity work also and where I recognize the importance of having folks identify with someone of their identity/racial group.. I also know that we all can do the work and connect with all folks.. Its a gift to know how to connect.I am often the only white woman doing work with all black children and it is wonderful for them and me..So, I appreciated your comments and concur with them..

Is there a way that the onslaught of e-mails on this topic can be stopped. The “reply all” response permits dozens of e-mails to crowd our computers. I think the message has been received and appropriately commented on.

Mr. [name removed]– Thank you for starting the discussion. Whatever the conclusion(s), raising the issue was a good thing to do.

these comments added:
As I initiated this conversation by raising the issue, I would take issue with the suggestion that the issue was unfairly limited to age discrimination. The initial solicitation did not state that it excluded non-Jews or any other protected group. It did not state that one had to be Jewish; one only had to be comfortable with a Jewish-Jewish dialogue. That would be a legitimate consideration and not discriminatory, as many non-Jews would not have been excluded on that basis. For example, at SafeHorizon, mediators handle disputes that may involve religious, gender or nationality issues on a routine basis, without regard to the affiliation of the mediator. But, the stated age requirement was per-se discriminatory. I chose to raise the point on the list because I felt (I hope correctly) that the list, and this one in particular, should be sensitive to the issue. The list itself is not censored, and our gratitude to Maria for facilitating the list is boundless. No finger is pointed at her. She does not monitor the postings and leaves it to us to adhere to the principles of our callings. That is how it should remain.

Well, as a 59-yr old goy, I thought it was hilarious that a posting seeking young Jews to facilitate a discussion between Jews about the Jewish State should offend someone because of the “young” aspect. Nu?

As a person of a certain advanced age who loves facilitation opportunities, I too was frustrated enough to write, back-channel, to Rabbi Weintraub. She kindly respond much as she did to the list noting that some groups, such as abuse victims, may be more comfortable with facilitators drawn from their own group or gender.. Patricia Barnes makes a similar point about peer mediation, and it is common practice for heterosexual divorce mediation to use co-mediators of the two major genders. In my own facilitation practice, I have recruited colleagues of color to complement my white face by co-leading groups with me at predominantly minority settings. We certainly wouldn’t sanction restricting an apartment building to whites, or taverns to men on the basis that it would maintain comfort for the existing white tenants or male patrons; however there is a plausible argument for using neutrals representative of the population being served. However before making a determination based on “hearsay” and general impression e.g. “young Jews often describe not feeling safe talking freely about Israel with older Jews”, I believe it is incumbent upon organizers of program like the one described below to at least try to gather some systematic data. In this case, it would not be difficult to select a small sample of representative young Jews who sign up for the program and ask them for facilitator preferences if any, fear about “safety” etc. etc. Without evidence, the “fears” may be in the minds of the organizers. In addition mixing groups and facilitators may result in positive change and tolerance especially with trained facilitators who is likely to accept and reflect all views that are expressed. In the absence of research other than impressions or anecdotes, I believe the default would be to at least allow some “differently aged” facilitators to ply their neutral trade. This could even be an opportunity for research with the old and young facilitators each collecting identical evaluations which would then be evaluated and published right here on this list.

I am running out of room for my email This conversation should be moved to a blog

Someone earlier suggested you take this conversation to a blog, I wholeheartedly agree.

So, leaving it off at that last comment, if you so choose to continue it here, just click ‘comment’ below, it’s free and easy to do. You don’t have to register or anything like that, just a name and email… Enjoy!

Join the above mentioned listserv [here]

Visit the Dispute Resolution Consortium website [here]

Negotiating Justice: A guide for Mediators

April 22, 2009

Guide for Global Mediators

This gem of a guide/report is written by Priscilla Hayner, Director of the ICTJ Program on Peace and Justice and part of the HD Centre’s “Negotiating Justice: Strategies for tackling isues in peace processes”.

This report will serve the global mediator well. A major topic covered includes the very important, and ever increasing issue of when dealing with international peace talks, how to handle amesty dilemmas. The issue is brought up to show that it is not as simple being ‘peace versus justice’ but more complex. Also, framing it in such a way limits options (remember- expanding the pie).

Chapter one deals with framing the questions of justice and how it can be focused on two dinstinct goals. First being, “justice mesaures might seek accountabilty for abuses of the past, which may be done through both judicial and non-judicial means. Second, a justice policy may strengthen instituations or laws to prevent abuses in the future. Additionally, conflict can be approached by asking the following four questions:

  1. What has been the nature of the abuses in the conflict
  2. What demands for accountability may arise, and from whom?
  3. Who is well placed to offer policy options?
  4. What are the options for justice? And what should be done inside the peace negotiations to address these?

Chapter two goes onto discuss recent experiences of peace agreements and how the issue of justice is included. In regards to implementation, it is noted the more the steps are explicit and a timeline is included, the greater the chance of the measures being carried out. A list of criteria is given to consider when designing peace agreements.

The report then goes into the detailed process of who to include in the peace process and the various levels of involvement each party can play. This chapter, and the report as a whole, has a substantial impact on those in the global mediation field who read this because not only does it give structural tips on how to handle the broad spectrum on agreements, but it also includes specific, real examples of them being used in various settings around the globe.

The next two chapters deal with the issue of amnesty and and the role of the International Criminal Court (ICC). Although the mediator is a neutral party to the talks, almost always the issue of amnesty will be raised, so it is imeperative to know the international laws regarding it, and recent situations involving this sensitive topic. The ICC can play a pivotal role in the direction of a peace agreement. An appropriate example is the recent arrest warrant it issued to Sudanese President Bashir on five counts of crimes against humanity and two counts of war crimes.

For only 24 pages, this report has a wealth of imformation. It conlcudes with a section on emerging lessons and best practices making this report a good addition to the stack of reference books for any global mediator.

Read the report [here]

U.S. Dept of Peace???… & more ADR News

March 20, 2009

(note: parts 6 & 7 of the 7 Elements of Negotiation will appear Monday and Tuesday)

No More Police Raids: China and Europe Agree to Talk
There was no dawn raid by police to seize patent-infringing MP3 players at this year’s Cebit trade show — but behind the scenes, haggling over technology licensing continued.
Raids by German police or customs officers had become a regular feature of shows such as Cebit, in Hanover, and IFA, in Berlin, in recent years, often at the instigation of an Italian company, Sisvel, which licenses patented technology essential to the manufacture of MP3 players.
At this year’s Cebit, though, things were a little quieter, thanks in part to the intervention of a team of mediators from a new organization, the China IPR Desk, supported by China’s Ministry of Commerce and the European Commission.

read more [here]

Moscow Moves To Draw Moldova, Transdniester Leaders Back Into Fold
The leaders of Moldova and its separatist Transdniester region have agreed to jump-start efforts to resolve their decades-long dispute through a combination of bilateral contacts and international mediation. A Kremlin-brokered meeting in Moscow on March 18 was only the second direct contact between Moldovan President Vladimir Voronin and Transdniestrian leader Igor Smirnov in almost eight years.
Read more [here]

Californian Bill Would Help Teachers Master Conflict Resolution
SACRAMENTO – Teachers could get some recognized training to deal with classroom conflicts under the terms of a bill by a Salinas-area lawmaker that passed its first legislative review Wednesday.
Assembly Bill 1 by Assemblyman Bill Monning, D-Monterey, would authorize coursework in negotiation, mediation, arbitration and other techniques as part of teachers’ professional development.
Read more [here] (Note: have a look at the first comment posted by a reader)

Department of Peace?
Has anyone heard of a Bill in Congress proposing the creation of the Department of Peace?

“On Monday, March 23, hundreds of citizen activists from around the country will swarm over Capital Hill, meeting with your Representatives and Senators about legislation to create a U.S. Department of Peace – House Resolution 808. Please support this Band of Brothers and Sisters by adding your voice to the lobbying effort. Using this petition will send a letter to your Representative letting him or her know that you also believe this legislation is deserving of their co-sponsorship.”
From [here]

“If you’re not familiar with this movement, it intends to create a Cabinet-level secretary and department in Washington, whose mission statement would be to advocate for peaceful conflict-resolution at all levels from domestic violence to international conflict and war. It is proposed in the House of Representatives as HR 808, and has 66 co-sponsors…”
Read the article [here]

Cross-border Internet Dispute Book Review

March 5, 2009

Cross-border Internet Dispute Book Review

Publisher’s summary [here]
Interested in Online Dispute Resolution (ODR)? A new book is out on such a topic.

“The internet has the potential to increase the number of cross-border disputes between a wide range of different users. For many internet disputes, the use of Online Dispute Resolution (ODR) becomes critical. ODR uses information technology (such as expert systems) and internet communication applications (such as webforms or web filing platforms) to resolve disputes outside the courts. Although ODR is a progeny of ADR, using some of the same processes such as mediation and arbitration, ODR is also different in that it adds new and transformative technology and processes. This book sets out the process standards with which ODR, and in particular online arbitration, should comply and shows how these standards can be implemented in the real world. It considers applicable law and enforcement, thus providing a blueprint of how online arbitration processes should be devised.
• Synthesises recent thinking on due process in arbitration, taking into consideration the problem of dispute resolution on the internet and internet regulation to produce ideas of how traditional arbitration needs to be adapted • Tables and diagrams explain procedural fairness and make clear the book’s philosophical underpinnings • Includes recommendations for operators of websites, internet platforms, payment providers, online service providers, dispute resolution institutions and governments”
Back in January 2007, the European Parliament held a conference and published a briefing on “Redress & Alternative Dispute Resolution in Cross-border E-Commerce Transactions”, read it [here]

Today’s News

March 4, 2009

M.I.A.’s Dad Wants to Mediate

Firstly, are you ready to show your age by saying who or what is M.I.A.?
She is the very famous musician who made it onto millions of TV’s via the grammys performing on her due date (see the picture). That said, he father is offering his services to to the Sri Lankan Government as a mediator in regards to their current conflict.
“Hip hop sensation and British songster M.I.A’s father, Arular Arudpragasam, in an exclusive interview with the Daily Mirror expressed his interest to offer his services as an independent mediator of the ethnic conflict to the government. Speaking, while in Sri Lanka on a visit, Arudpragasam, said that his 30 years’ experience in Sri Lanka’s conflict, would be the primary reason for his inclination. “Even though, right now, the government through its military strength, is thinking we are going to finish this war and attain peace, I feel that peace may be even further away with the current approach,” said the one-time military mentor of the LTTE, referring to the present arena in the North-East.
A question I have is how is he necessarily independent if he served as a military mentor to the LTTE?
Sounds like he knows what he is educated in the concept of ADR, “Arudpragasam noted that Sri Lanka is not living in an era where a solution can be imposed against the will of a people. He observed that the present solution attempted in the island, which is via military combat, is about imposing a unitary state and for the Tamil people, this means the Sinhalese rule over them, which is what brought them to the current state in the first place.
“It is necessary that we work out a solution that is going to be acceptable to the Tamil people.” With the question of acceptability arising, it was queried as to what exactly he proposes as acceptable to the Tamil people, to which he responded that although there are many other communities as well, the conflict is between the Tamil people in the North-East and the Sinhalese of the South – “The solution lies in bringing a new Sri Lanka into existence where people will feel their rights have been met and they don’t feel threatened.”
Full article [here]
Mediation for Man Killed in Oakland Transit Case?
Mediation has been mentioned as a possiblity by the BART (Bay Area Rapid Transit) attorney in regards to the case of a man being shot and killed by a BART police officer a few months back. The family of the deceased has filed a $50 million dollar wrongful death suit against BART.
Full article [here]
Kiwi Mediator Appointed
Silver Fern Farms and PGG Wrightson have agreed to appoint a retired High Court judge to mediate an agreement following Wrightson’s failed attempt at a merger with Silver Fern last year.
Wrightson defaulted last year on an offer to buy a 50 per cent shareholding in Silver Fern for $NZ220 million ($A172.22 million), when it could not come up with the $NZ145 million ($A113.51 million) first instalment earlier in the global financial crisis.
Full article [here] To Improve Dispute Resolution Process
To bad the article is an announcement about a future announcement. That said, the U.S. version of ebay uses the dispute resolution company to handle mediation and disputes between buyers and sellers so I’ll make an outlandish guess that the UK version might do something similar.
Read the not-very-informative article [here]

Owners no Jackasses, Keep Jackass Website!

February 24, 2009

Owners No Jackasses, Keeps Jackass Website

For those who remember, I posted about dispute resolution and the internet a few weeks back. I found this charm of a story and had to post it here:
The World Intellectual Property Organization has the thankless job of overseeing Internet domain name disputes, but few can have been as surreal as the just-concluded case brought by US media giant Viacom. The company sought control of from a “serial cyber-squatter” based in the Virgin Islands who was (and is) using the domain to show pay-per-click ads. When hauled before WIPO to explain himself, the owner insisted that it had taken six years in order to ready the “website about donkeys” that was actually planned for the domain.
WIPO panelist John Swinson, not being a jackass himself, recognized a load of donkey manure when he saw it, but he still
refused to hand the domain over to Viacom, which will have to settle for instead.
Full story [here]
In domain disputes, three key criteria must be proven by the contesting party:
1) Is the name identical or confusinlgy similar to a trademark of the contesting party?
2) Did the purchaser have any legitimate claim/interests to the title or subject of the domain name?3) Was the domain bought in bad faith?

God, Australia, Mediation“Social justice” and “solidarity” – those were two themes touched on with frequency and passion at the 9:00am mass at Saint Mary’s Church in South Brisbane on Sunday.
A colourful crowd of over 1,000 turned out for the morning mass to support Father Peter Kennedy, who was sacked by the Catholic Church for allegedly flouting church rules but defied the order by participating in mass.
…Archbishop Bathersby has called for mediation between Fr Kennedy and the Archdiocese, and says he is looking for a peaceful and dignified resolution of the current impasse.
Full Story [here]

Mediation For Internet Kiwi Pirates?
Are there even Pirates in New Zealand?
Movie and music industry bosses have pulled back from a hardline approach and are belatedly considering a plan for an independent mediator to oversee protracted complaints between them and telcos.
The idea is that a mediator will be a go-between in protracted internet piracy complaints where copyright holders claim an illegal download, but it is denied by ISP customers.
The mediator plan might ease the tense relationship between the hard-nosed Hollywood-led approach and telcos disgruntled about policing copyright holders’ property rights.

Full Story [here]