Archive for the ‘NYC’ Category

NYC-DR Roundtable Recap, September 2009

September 16, 2009

For those who miss the monthly NYC-DR Roundtable Breakfast meetings sponsored by ACRGNY and John Jay College due to schedules (yes, we are all very busy conflict resolvers) or due to locations (I guess everyone can not be in New York City), I plan to write a recap of each gathering I attend.

You can join the listserv by clicking [here].

Note 1: this is not an official recap nor is it intended to be one but rather it is just a posting of my notes and recollection from the day.

Note #2: For this month I credit Maria Volpe for contributing to this recap as well as editing it…


I hope you enjoy and feedback is always welcome!

Scott Gassman, 9/11 survivor of World Trade Center Tower One, spoke at the September 3rd monthly NYC-DR Round table. From the bio sent with the announcement about the Roundtable, we learned this about Scott:

Scott Gassman coaches, trains, facilitates, and manages projects for individual, team, and enterprise-wide initiatives. Scott’s consulting firm, IdeaJuice focuses on strengthening executive and team effectiveness, improving productivity and service, designing change or transition initiatives, engaging the whole workforce, maximizing meeting value, and building learning strategies.

IdeaJuice client roster includes Amalgamated Life Insurance, America Speaks, Philip Morris, G2, Ninth House Network, US Fund for UNICEF, Homeland Security, Eastern Management Development Center and NHCG. Scott facilitated at: California Speaks, the National Emergency Medical Services (EMS) Preparedness Initiative with the EMS Operational Chiefs from America’s fifty largest cities; at the first Governor sponsored Louisiana Recovery and Rebuilding Conference and at Seaport Speaks, to plan the NYC Seaport’s next 100 years.

Scott Gassman is an Adjunct Faculty member at Milano the New School for Management and Urban Policy. His current research focuses on workplace engagement strategies, disaster facilitation and large group methodologies. Scott reviews business development manuscripts for Berrett-Koehler Publishers, Inc. and is the Co-Book Review Editor of the International Association of Facilitators (IAF) Journal. Formerly he launched on-line learning, blended training and virtual global collaboration as AVP of Organization Development and Interactive Media at Empire Blue Cross Blue Shield. He also produced the digital documentary From Recovery to Resilience, Empire’s 9/11 Story.

– Scott spoke about 9/11 and its immediate effect on the company he was working for, Blue Cross/Blue Shield, which was located at 89-03 World Trade Center Tower #1.

– He asked us (the audience) to write our thoughts and feelings from 9/11 on small post-its, then asked us to stick them on the walls.

– We had a moment of silence for, as Scott stated, “Not just for those who were lost, but also for those who survived.”

– Scott passed around numerous artifacts from 9/11, including a piece of steel from one of the towers that was given to his wife. She is a teacher and a FDNY fireman spoke to her students. After she told him about Scott being there, the fireman gave her the small piece of steel (about the size of a golf ball) and told her to give it to Scott.

– Also passed around was a glass desk type sculpture given to Scott by Blue Cross stating, “We Salute Your Courage, Honor Your Strength and Appreciate Your Dedication, from the “Board of Directors” dated 9-11-01.

-We watched an 18 minute film titled, “From Recovery to Resilience” on how the company continued to operate in the days after 9/11 because of planning, preparation and determination of the employees.

The film uniquely showed a different aspect of post 9/11- one where a company, as a whole, responded. The film showed, via first person narratives, all the different levels of response ranging from the roll over of computer servers, setting up temporary offices in Albany, rerouting the call center, the memorial service and the creation of “care” (not case) managers to assist the families.

– He introduced Maria to speak about how the NYC-DRC Breakfast group was formed since this month we celebrate the 8th anniversary of the meeting.

Maria shared how the Breakfast and listserv got started:

– The group first met on 9/20/01. Maria noted that she sent out emails to two national listservs to announce the breakfast. One of the most important needs discussed at the first Breakfast was the necessity to find a means of communicating with each other in the NYC area.

– The NYC-DR listserv was created on 9/27/01.

– There are currently over 1,570 people on the listserv.

– NYC-DR initiatives: Make Talk Work (24 book marks), International Make Talk Work Video contests (see here), and promotional giveaways ranging from tote bags to shirts. I did not check eBay for the shirts but I am sure they are the newest collectors items shattering auction records!

– I was not able to stick around for all the comments as I had to leave for a meeting.

Quote of the month:
“Connection before content.”
Scott said this was a principle he discussed with his company Idea Juice.

You can join the listserv by click [here].